Guidance & Support
Guidance & Support for When a Loved One Passes Away
Losing a loved one is one of life’s most difficult moments, and knowing what to do during this time can be overwhelming. At Mosaic Funerals, we provide compassionate care and professional guidance to help you navigate every step of the process. Whether your loved one has passed away at home, in a care facility, or due to unexpected circumstances, we are here to support you with dignity and respect.
Steps to Take When a Loved One Passes Away
Contact Mosaic Funerals Immediately
From the very first call, our 24/7 emergency team is here to support you. We listen attentively, gather the necessary information and provide a step-by step guide based on your loved one’s unique situation. Once everything is in place, we dispatch our team immediately to assist you.
Compassionate Initial Support
When we arrive at the place where your loved one has passed, we take the time to sit with you, offering guidance and support. We gently walk you through the steps that need to be taken, answer any questions you may have, and ensure you understand what happens next. Throughout this process, we handle everything with the utmost care and compassion.
Transfer to Our Secure Mortuary
Your loved one will be transferred to our private, secure mortuary, where they will be treated with the utmost respect.
Assistance with Legal and Medical Paperwork
We’ll handle the necessary documentation, including the BI 1663 form (Notice of Death) and other paperwork required by Home Affairs. Our team will liaise with doctors and authorities on your behalf, ensuring all formalities are completed promptly.
Discussing Funeral Wishes
While we take care of the paperwork, you and your family can begin discussing your loved one’s wishes. Whether you choose a burial, cremation, or memorial service, we’ll help you create a meaningful farewell.
Formal Planning and Arrangements
We’ll arrange a meeting at your home, our office, or a venue of your choice to finalise the details. From personal touches like music and readings to logistics such as the venue and timing, we ensure everything aligns with your family’s wishes.
Preparation and Execution
Our team will prepare for the service, ensuring every detail is managed with precision and care. On the day of the funeral, we’ll coordinate everything to honour your loved one’s memory respectfully.
Post-Service Support
After the funeral, we continue to assist with any remaining paperwork, memorial arrangements, or grief support resources. Our goal is to provide ongoing care as you begin the healing process.
Guidance for Specific Circumstance
When a loved one passes away unexpectedly or in a government hospital, additional steps may be required. Mosaic Funerals provides tailored support for these situations, including:
✔ Unnatural Deaths: Liaising with police, assisting with state mortuary procedures, and guiding families through the autopsy and identification processes.
✔ Government Hospital Deaths: Helping you navigate hospital protocols, complete documentation, and transfer your loved one into our care.
No matter the circumstances, we are by your side to ensure every detail is handled professionally and respectfully.
CONTACT US
We’re Here for You
At Mosaic Funerals, we understand that every farewell is unique. Our team is here to guide you through this journey with care, respect, and unwavering support.
For immediate assistance, call 082 818 5890. Let us help you honour your loved one’s memory with a service that reflects their life and your family’s wishes.
Why Choose Mosaic Funerals?
Available 24/7
Immediate assistance, day or night.
Private Mortuary
Secure and dignified care for your loved one.
Complete Support
From initial arrangements to post-service care, we handle it all.
Empathy and Expertise
With over 25 years of experience, we are committed to providing compassionate and professional service.
